Candidate profile

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7 years of experience

Skills

Project management Operations management Budgeting & reporting Process optimization Team & vendor coordination CRM implementation Automation & AI tools Negotiation & partnership building Premium client service Sales & marketing launch Event organization Production workflow design Financial tracking Cross‑functional execution Multilingual communication

Experience

Operations Executive

Rina Waves

2026-04 -

Built operating processes linking sales, concierge operations and external suppliers, creating a structured supplier database with terms, contacts and pricing. Designed CRM and communication workflows, integrating telephony, WhatsApp and task‑automation tools. Developed a client‑base reactivation workflow with segmentation, A/B testing and response tracking. Produced client proposals in Russian and English and implemented international payment solutions. Contributed to website development and creation of client‑facing sales materials.

Operations Director / Project Lead

TunerKits

2023-07 - 2025-06

Managed budgeting, pricing strategy and the operations team for the production and international sales of collectible car models. Optimized production workflow, cost structure and workload allocation, reducing lead times and improving margin visibility. Co‑developed a workflow that connected the product configurator, CRM, manager approval and payment systems. Led sales and marketing initiatives, prepared wholesale offers and secured additional financing for growth.

Project Manager

2Oceans Bali Concierge Service

2022-08 - 2023-06

Delivered turnkey VIP travel projects, handling itinerary design, budgeting, vendor selection, transport logistics and execution control for events with up to 1,500 guests. Hired, trained and coordinated a multidisciplinary team, establishing schedules and interaction standards. Optimized internal processes and financial tracking while contributing to the overall marketing strategy. Created new tour concepts and organized large‑scale transport logistics for high‑profile events.

Operations Director / Event Organizer

Random Org

2019-02 - 2023-06

Launched and managed multiple event projects from concept through financing, overseeing all operational aspects. Coordinated cross‑functional teams and external partners to ensure seamless execution. Implemented budgeting and reporting frameworks that improved financial transparency. Developed vendor relationships and negotiated contracts to optimize cost efficiency.

Languages

Russian

fluent

English