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8 years of experience

Skills

Customer Enquiry Management Inside Sales Account Support Parts Sales Quotation Preparation Order Processing Customer Relationship Management Business Development Mining Equipment Support Maintenance Planning ERP Systems Management (SAP, Sage) Data Analysis (Excel, Power BI) Team Leadership Process Improvement Strategic Planning

Experience

Aftersales Manager

Tsapo Industries Zambia

2026-01 - 2026-06

Supported customer requirements for trackless mining rigs and trucks, handling breakdowns, parts, service and maintenance enquiries. Managed a continuous flow of enquiries via calls, emails and walk‑ins, ensuring timely professional responses. Processed and coordinated parts orders end‑to‑end, overseeing order fulfilment and logistics. Acted as liaison between customers, workshop and supply chain to guarantee equipment availability and service quality. Contributed to improving equipment reliability and client satisfaction through proactive service coordination.

Languages

English

fluent

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Last updated: 1 day ago