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9 years of experience

Skills

Customer service orientation Clear and effective communication Building positive relationships Quick thinking Adaptability Attention to detail Team leadership Operations management Event planning Recruitment Staff scheduling Inventory control Guest relations Problem solving Multilingual communication

Experience

Operations Director

GRUPO NON BASTA

2025-01 -

Leads overall operational strategy for the group, overseeing multiple hospitality concepts. Manages cross‑functional teams, optimises processes for efficiency and guest experience, and drives performance metrics. Implements cost‑control measures while maintaining high service standards.

Guest Relations Manager / Membership Coordinator

JNcQUOI

2024-01 - 2025-06

Supported sales performance, inventory control and service standards across several restaurant concepts. Coordinated ~100 employees, handling scheduling and day‑to‑day operations in a fast‑paced hospitality environment. Implemented operational improvements that enhanced efficiency and guest experience. Managed a team of 15 staff members in a luxury setting, planning daily services, private events and personalised member experiences, achieving a 93% membership renewal rate.

Events Planner

Go A Lisboa

2023-01 - 2023-12

Produced and coordinated events for up to 500 guests, increasing bookings by 40% and event revenue by 43% through upselling and service sales. Managed relationships with external suppliers and oversaw logistics, décor, setup and on‑site coordination to ensure seamless execution.

Human Resources – Recruiter

Plateform

2022-01 - 2023-12

Improved quality of hires by refining screening processes and aligning candidate profiles with operational needs. Boosted hiring manager satisfaction and contributed to higher employee retention through enhanced onboarding support.

Guest Relation

JNcQUOI Club

2021-01 - 2022-12

Built and maintained long‑term relationships with private club members, driving high retention rates. Anticipated guest needs to deliver seamless experiences across services, resulting in improved guest satisfaction scores.

Hostess → Assistant Director

Alma (Henrique Sá Pessoa)

2018-01 - 2021-12

Promoted from Hostess to Assistant Director, supporting day‑to‑day operations of a Michelin‑starred restaurant. Managed a team of 30 across floor and kitchen, coordinating service flow and maintaining exceptional service standards.

Hostess → Floor Manager → Head of Hostess

Comer o Mundo - Chef Kiko

2015-01 - 2018-12

Managed reservations, guest reception and seating strategy to optimise service flow and maximise table turnover. Acted as Floor Manager during service, making real‑time decisions and coordinating staff to ensure optimal guest experiences. Contributed to building one of Lisbon's top hostess teams.

Languages

Portuguese

fluent

English