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Skills
Experience
Operations Fulfillment Specialist
BLACKLANE GMBH
2022-10 - 2025-03
Managed day‑to‑day operational administration across 10–15 APAC countries and half of the EMEA markets, supporting over 1,500 monthly bookings. Acted as the primary contact for customers, partners and internal teams, handling enquiries and coordinating timely resolutions. Produced KPI reports and conducted regular business reviews to monitor performance and drive decision‑making. Collaborated with Customer Care, Operations, Product and Engineering teams to resolve issues and improve processes while juggling multiple priorities in a fast‑paced international setting.
Customer Care Specialist
BLACKLANE GMBH
2018-11 - 2022-10
Handled customer enquiries and complex escalations across international markets, delivering professional and solutions‑focused service. Built strong relationships with customers, partners and colleagues through clear, empathetic communication. Investigated issues, coordinated resolutions and ensured follow‑through to completion while maintaining accurate records. Contributed to service and process improvements that enhanced customer experience and operational efficiency.
Languages
English
fluent
Last updated: 1 week ago