Unlock this candidate profile
Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.
Skills
Experience
Durable Solution Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2025-09 - 2026-06
Processed and prepared documentation for long‑term solutions following UNHCR procedures, ensuring compliance and accuracy. Maintained electronic records and databases, guaranteeing data integrity and timely updates. Coordinated with internal teams to support service delivery and followed up on case actions. Delivered high‑quality administrative support under tight deadlines.
Registration Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2021-04 - 2025-08
Conducted interviews and collected personal data, entering and verifying information in UNHCR electronic systems with high accuracy. Responded professionally to client inquiries and identified cases requiring additional follow‑up or referral. Ensured up‑to‑date case records and supported the protection team in delivering assistance. Contributed to data quality and reporting for management.
Senior Protection Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2020-08 - 2021-04
Supervised the helpline team, monitoring daily operations to maintain quality service delivery. Provided guidance to individuals with complex protection needs and prepared reports, correspondence and statistical summaries for management. Coordinated referrals and collaborated with partner organizations to ensure effective assistance. Strengthened protection workflows and documentation standards.
Registration Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2019-08 - 2019-12
Conducted registration interviews in line with UNHCR SOPs and standards, ensuring accurate case records. Performed high‑precision data entry and assisted in identifying persons with specific needs for timely referrals. Collaborated with protection staff and partners to issue identity and entitlement documentation. Supported the delivery of assistance through meticulous record‑keeping.
Case Worker
Save The Children – Lebanon
2019-04 - 2019-07
Identified, assessed and documented at‑risk children and families, coordinating referrals to relevant services. Conducted regular visits to community focal points, supporting outreach and case management. Produced weekly reports on outreach activities and case outcomes. Worked within multidisciplinary teams to ensure fluid communication and effective case handling.
Shelter Supervisor
Intersos - Lebanon
2018-12 - 2019-02
Coordinated Multi‑Functional Team meetings and acted as liaison between caseworkers and shelter management. Monitored shelter operations, resident relations and progress against action plans. Communicated regularly with the Project Manager and UNHCR Shelter Focal Point on updates and issues. Prepared and submitted monthly reports to INTERSOS and UNHCR.
Case Management Officer
Intersos - Lebanon
2017-06 - 2019-04
Identified, assessed and followed up on vulnerable individuals requiring protection interventions. Managed case profiling, referrals, reporting and documentation, ensuring compliance with standards. Provided counseling and coordinated with partners to deliver protection services. Contributed to the development of case management tools and processes.
Languages
Arabic
fluent
Last updated: 1 week ago