Jobiglo

No results.

Jobs CV Templates NEW
Login Candidate Registration Employer Registration

Unlock this candidate profile

Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.

Register as recruiter I already have a recruiter account
?

5 years of experience

Skills

Customer Service Debt Collections Multi‑channel Support (Voice, Email, Chat) CRM Platforms Advanced Microsoft Excel AI‑driven workflow tools Leadership Operations Management Team Mentoring Contact Center Operations Process Streamlining Client Satisfaction Improvement Data Analysis Stakeholder Communication Problem Solving

Experience

Customer Service & Debt Collections Professional

CCI Kenya (M‑KOPA account)

-

Managed high‑volume customer accounts and resolved complex multi‑channel inquiries (voice, email, chat) while maintaining strict quality standards. Utilised CRM platforms and advanced Excel for data‑driven decision making and AI‑enabled workflow tools to streamline processes. Mentored peers as a Team Captain, leading operational improvements across the organization. Collaborated with Horizon Contact Center, Vacasa, Grubhub and D.Light Solar to share best practices and enhance service delivery. Delivered measurable improvements in client satisfaction and operational efficiency.

Languages

English

fluent

Contact candidate

Last updated: 11 hours ago